Return Policy

Items purchased from the Oxy Originals website may be returned within 30 calendar days upon purchase under the following conditions:

  • Customer received the wrong product (wrong size, color, model, etc.)
  • Customer received a damaged product
  • Customer received an incomplete product

Customer must return the item in the same condition it was received upon delivery with its original packaging. Tags must also remain intact.

The value of the item at the time of exchange is the price paid or current selling price, whichever is lower. 

Items purchased on the Oxy Originals website at a discounted rate will be replaced with a product that is equivalent to the discounted price of the item. Items bought from the Oxy Originals website can also be exchanged at Oxy Originals boutiques.

Customers are entitled to a refund as long as there is a defect in the quality of goods or imperfection.

Customers may also take a photo of the item s/he wishes to return upon receipt.